Staff friendly, treat my husband with care and respect. I am totally at ease with them. Never seen anybody ill-treating anyone. Feel the home is getting better with staff, i.e. more settled now new manager. Very hard working staff (place not perfect) but I am happy they are looking after my husband. All homes can have a smell but I feel they keep on top of it. Staff very approachable.
Colin D (Husband of Resident)
I am always kept up to date with my wife’s care plan and any issues of her care and behaviour. The manager is stamping her influence for the better on the home and is always available to discuss ideas and any concerns I may have. The lead carers and the rest of the staff are always willing to converse with me on any aspects of my wife’s care. Improvements on room security have taken place. New activities manager needs time to have her influence.
Lynda B (Daughter of Resident)
My Mother has been resident at Courtfield since May 2018 and once they settled her in she has been happy. Her children are happy too as Mum is being looked after very well and we have had to worry less about her. All of the staff from cleaner to supervisor are patient, caring and understanding to my Mothers requirements which are many. All of the staff at Courtfield have been so helpful to us. I would certainly recommend this care home to others. We are all reluctant to decide to let our parents go into a care facility it is something we do as a last resort but had I known how great they can be I would have been happy for her to come in sooner. You just don’t know these things until you experience them. My thanks and appreciation go to the staff.
P F (Brother of Resident)
Staff always helpful when visiting family member. Often provided with tea/coffee if asked. Comfortable visiting area and outside patio. Plenty of natural light in lounge area and a sense of belonging being so near (visually) to residential properties.